At Salop Technology we endeavour to make the returning of faulty items as smooth as we can with the aim to resolve any issues as quickly as possible.
In the unlikely event that a product is faulty, the first thing to do is contact us on 01743344676. Once this has been done our returns department will discuss with you the options available. This may include a replacement, refund or repair.
If there are any other questions please don't hesitate to contact us:
PLEASE NOTE: The majority of products we stock come with a manufacturers warranty which we have to adhere to. We are constantly in talks with the manufacturers to ensure all returns are dealt with as quickly as possible.
Any items that are deemed to have customer induced damage (i.e. bent pins on a motherboard) will be processed under a chargeable repair.
For stock rotation and Customer Error returns:
- Approval for return is at Salop’s discretion and is subject to a 10% restocking fee
- Credit will be raised at the current market value or price paid whichever is lower (before restocking fee is applied)
- Customer returns shall be in immaculate condition and unopened and customer is responsible for associated freight costs
- Salop Technology reserves the right to refuse to credit any product(s) not in a satisfactory condition